All insurance claims must be directed to the company which provided the insurance policy. The ID card for your vehicle contains the contact number for the Claims department for your specific company. Please always check for your ID card in the mail package received or by email to be printed online. In case of an accident or being stopped by the police, you must present the Vehicle ID card. This card will contain all information needed by the police for proof of insurance and also for insurance Claims to identify and verify that your vehicle has insurance coverage.