All insurance claims must be directed to the company which provided the insurance policy. The ID card for your vehicle contains the contact number for the Claims department for your specific company. Always check for your vehicle ID card in the mail package received or by email to be printed online. In case of an accident or being stopped by the police, you must present the Vehicle ID card. This card will contain all information needed for the police officers and insurance claim adjusters to identify your vehicle and used it as proof of insurance.